Refund policy

Eligibility

Returns and refunds are accepted only for the following valid reasons:

• Product arrived damaged
• Product is defective
• Incorrect item delivered

Required Evidence

To process a return/refund claim, customers must provide:

• An unboxing video showing the product being opened (mandatory)
• Clear photographs of the product and packaging
• Order number and original packaging details

Non-Returnable Items

The following cannot be returned:

• Products used or damaged after delivery
• Products without original packaging (where packaging is essential)
• Hygiene-sensitive items if opened/used (e.g., innerwear, cosmetics)

Refund Timeline

After verification, approved refunds will be processed to the original payment method within 5–7 working days.